# FAQ & Trouble Shooting

### **Q: I would like to know more details about mining rules and learn how to earn ITX.**

**A:** To learn more about the mining rules and how to get started, please refer to the page link below 👇

{% content-ref url="/pages/VZU7MEvkK1eO5LXJZech" %}
[Privacy Mining Overview](/intmax-privacy-mining/getting-started/privacy-mining-overview.md)
{% endcontent-ref %}

***

### **Q: Why do you receive ITX when you deposit 0.1ETH or 1ETH?**

**A:** You receive ITX as a reward for contributing to privacy creation. Depositing ETH is a form of "work" that supports the network, similar to traditional mining. To standardize rewards, contributions are grouped into tiers (0.1 ETH, 1 ETH, etc.), with each tier earning its corresponding ITX reward.

***

### **Q:** I believe privacy mining used to be done on CLI, so how is this new UI any better?

**A:** The new mining app makes it possible for almost anyone to participate in privacy mining, breaking down the technical barrier of the CLI.\
\
\&#xNAN;*Try Now* - <https://app.intmax.io/>

***

### **Q: There are tokens called INT and INTMX. Are these tokens related to INTMAX?**

**A:** **No, those are scams pretending to be INTMAX.**\
Please be careful and avoid any involvement with them.\
Our token is called **ITX**, and it does not yet have a transfer function.\
Therefore, any claims that it can be bought or sold are **completely false**.

***

### **Q: Although the wallet should be connected, the balance and other details are not being displayed.**

**A: Please try the following steps:**

1. Reload the website.
2. Close all open tabs in the browser, then close the browser itself. Reopen the browser afterward.
3. Ensure that extensions other than the wallet you are using are set so they do not read or modify site data unless clicked.

   <https://support.google.com/chrome_webstore/answer/2664769>

***

### **Q: What is the recommended way to use wallet apps on mobile devices?** <a href="#what-is-the-recommended-way-to-use-wallet-apps-on-mobile-devices" id="what-is-the-recommended-way-to-use-wallet-apps-on-mobile-devices"></a>

**A:** When using a mobile wallet on an mobile device, it is highly recommended to access DApps through the **In-App Browser** provided within each wallet application. Some wallets may become unstable when connecting to DApps via external mobile browsers like Chrome or Brave. This can result in issues with DApp communication or signing transactions. Using the In-App Browser ensures that the wallet and DApp operate within the same secure environment, significantly reducing connection issues.

***

### **Q: Which mobile wallets support In-App Browser usage?**

**A:** Popular mobile wallets that support In-App Browsers include:

* MetaMask
* Trust Wallet
* Coinbase Wallet
* OKX Wallet

***

### Q: It looks like the assets I deposited for mining have disappeared. How can I verify them?

**A:** Note that regular deposits and mining deposits use different addresses. Regular deposits appear on the Transactions page, while mining deposits appear on the Mining Portfolio page.

Please verify the deposited address by following the steps below.

1. Open the following page.\
   <https://app.intmax.io/mining-address-list>

2. Sign **twice** with the connected wallet; a list of related addresses will appear.

3. Take a **screenshot** of this list and share it with support.

4. This screen allows you to do two things:

   1. **Download user data files:** Checking this file will let you confirm your balance.
   2. **Check the withdrawal address:** This displays the Ethereum (Sepolia) address that will be used for re-deposits. If you choose to redeposit, you can verify on Etherscan that ETH has been deposited to this address.<br>

   <figure><img src="/files/P883jZYV5xabzLYKxGx4" alt=""><figcaption></figcaption></figure>

5. Please download the USER DATA for the address located immediately under the "Available Unused Addresses" section, and share it with support.

<figure><img src="/files/AoaCfAqp6LXnveFMGcNl" alt=""><figcaption></figcaption></figure>

***

### Q: When will ITX be listed on exchanges / when can I trade it?

A: There’s no confirmed date yet for when **ITX** will be listed on exchanges or become tradable.

***

### Q: Has ITX been listed on major exchanges yet?

A: No — **ITX has not been listed on any major exchanges yet**.

***

### Q: What’s the price of ITX?

A: There’s **no official price for the ITX token** right now because **ITX hasn’t been listed on any exchange and remains untransferable**. That means it isn’t trading anywhere yet, so there’s no live market price.

Stay tuned to our **Discord, X (Twitter), and Telegram** channels for the first official price announcement once trading goes live.


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